News · IT projects in retail
Ahold Delhaize: the IT incident was a cyberattack
In short
The IT incident at Ahold Delhaize was a cyberattack. The group has filed a complaint with the Dutch police and is bringing its systems back step by step.
What is known so far
- Systems offlineAhold Delhaize took online shops, apps and other systems offline on its own initiative.
- Complaint filedThe company spoke of “malicious actions” and filed a complaint with the Dutch police on Monday.
- Step-by-step restartThe Albert Heijn website and app are back online, and delivery is due to resume from Friday, 23 October. Not all US brand websites are running yet.
- DataAccording to the company there are no indications that sensitive data of customers, employees or partners was stolen. The investigation is ongoing.
What does this mean for your company?
The case shows how much retail depends on its IT systems. If you sell online, decide in advance who makes the call and what happens if systems have to be switched off as a precaution: how does selling continue, and how are customers informed?
Frequently asked questions
Was customer data stolen?
According to Ahold Delhaize there are no indications of this. The investigation is ongoing and the company is not sharing further details.
When will Albert Heijn deliver again?
According to the report, delivery is due to resume from Friday, 23 October.
How JJW helps
IT projects in retailOur project, programme and interim managers support IT projects in retail, from concept to operation.
See retail IT services →Source: RetailDetail, 20 October 2026 (reports the Ahold Delhaize statement)
As of 20 October 2026